Terms and Conditions

Last Updated: August 30, 2026

These Terms of Use (“Terms”) govern your access to and use of the website https://zehenai.com and the services provided by ZEHEN AI (“ZEHEN AI”, “we”, “us”, or “our”), including our HVAC AI Voice Agent and HVAC AI Operating System offerings.

By accessing our website or engaging with us as a visitor, lead, or client, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Nature of Services

ZEHEN AI provides business-to-business (B2B) artificial intelligence solutions, including but not limited to:

• AI voice agent setup, configuration, and management for HVAC businesses.

• AI-powered operating systems and dashboards for HVAC operations, including scheduling, job tracking, and related operational tools.

• Associated consulting, integration, support, and maintenance services.

We do not sell hardware. All services are provided on a software-as-a-service (SaaS) and managed-services basis unless otherwise agreed in a separate written agreement.

2. Eligibility

Our services are intended solely for businesses and professionals. By using our services, you represent and warrant that:

• You are at least 18 years of age.

• You have the authority to bind your business to these Terms.

• You will use the Services only for lawful business purposes and in compliance with all applicable laws.

3. Account and Access

To access certain features, you may need to create an account or provide business credentials. You agree to:

• Provide accurate, current, and complete information.

• Maintain the security of your account credentials.

• Notify us immediately of any unauthorized use or security breach.

ZEHEN AI reserves the right to suspend or terminate access for security reasons, non-payment, or violation of these Terms.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and timely data required for service delivery, including but not limited to customer names, phone numbers, job details, and operational information.

• Ensure that your use of the Services complies with all applicable laws and regulations, including those related to telemarketing, call recording, consent, privacy, and communications (e.g., TCPA in the United States, TRAI regulations in India, GDPR in the European Economic Area, and other local laws).

• Obtain all necessary notices and consents from your end-customers before initiating AI-driven calls or communications on their behalf, and inform them that such interactions may be conducted using AI voice technology.

• Use the Services in a manner that does not infringe the rights of, or impose liability on, ZEHEN AI.

You are solely responsible for the content and legality of the data you provide to us and for your business practices involving end-customers.

5. Acceptable Use

You shall not use the Services for any unlawful purpose, including but not limited to spam, harassment, fraudulent or deceptive practices, or any activity that violates applicable telemarketing, privacy, or communications laws (e.g., TCPA, TRAI, GDPR).

ZEHEN AI may suspend or terminate access for violations of this policy, with or without prior notice, at its sole discretion.

6. Fees and Payment

Unless otherwise agreed in writing:

• A one-time setup fee is payable upfront before commencement of work.

• Ongoing monthly fees are due in advance, at least one week prior to the start of each billing period.

• All fees are non-refundable except as expressly stated in our Refund & Cancellation Policy.

• We reserve the right to modify fees for new or renewed engagements upon reasonable notice.

Late payments may result in suspension or termination of services.

7. Intellectual Property

All intellectual property rights in and to the Services, including but not limited to software, AI models, algorithms, voice agents, dashboards, documentation, trademarks, and know-how, are and shall remain the exclusive property of ZEHEN AI.

Nothing in these Terms transfers any ownership rights to you. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes in accordance with these Terms.

You acknowledge that:

• ZEHEN AI may use pre-existing and third-party components, including AI and large language model providers, in delivering the Services.

• Any feedback, suggestions, or improvements you provide may be used by ZEHEN AI without obligation or compensation.

8. AI Disclaimers and No Guarantees

You acknowledge that AI technologies are inherently probabilistic and may not always produce perfect or error-free results. Accordingly:

• AI outputs, including voice interactions, transcripts, and operational recommendations, may contain inaccuracies. You are responsible for reviewing and validating any critical outputs before relying on them for business decisions.

• ZEHEN AI does not guarantee specific business outcomes, including but not limited to revenue, leads, conversions, cost savings, or operational performance.

• You retain full responsibility for final business decisions made using information or recommendations generated by the Services.

9. Confidentiality

Each party agrees to treat as confidential all non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential. This includes business data, customer information, technical details, and pricing.

Confidential information shall not be disclosed to third parties except as required by law or to professional advisors under confidentiality obligations.

10. Data Protection and Privacy

Our collection and processing of personal data is governed by our Privacy Policy, which forms part of these Terms by reference.

You acknowledge that:

• We may engage third-party processors (e.g., hosting providers, AI/LLM providers, CRM and automation tools, payment processors) to support service delivery.

• Cross-border data transfers may occur to countries where our service providers operate, including India.

We implement reasonable security measures to protect data, but no system is 100% secure.

11. Termination and Suspension

ZEHEN AI reserves the right to:

• Suspend or terminate your access to the Services immediately, without prior notice, for reasons including but not limited to non-payment, breach of these Terms, unlawful use, abuse, fraud, or security risks.

• Terminate services for convenience upon fifteen (15) days’ prior written notice to the client.

Upon termination:

• You must cease all use of the Services.

• We may, at our discretion, provide reasonable assistance to export your data for up to thirty (30) days after termination, subject to applicable fees and technical feasibility.

• All accrued fees up to the termination date remain payable.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• ZEHEN AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

• Our total aggregate liability arising out of or in connection with these Terms or the Services shall not exceed the fees paid by you to ZEHEN AI in the last one (1) month prior to the event giving rise to the claim.

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if ZEHEN AI has been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless ZEHEN AI, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of:

• Your use of the Services.

• Your violation of these Terms.

• Your violation of any applicable laws or third-party rights, including privacy, telemarketing, or communications laws.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good-faith negotiations between the parties. If such resolution is not achieved within thirty (30) days, the dispute shall be subject to the exclusive jurisdiction of the courts located in Madhya Pradesh, India.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal obligations. We will post the updated version on this page with a revised “Last Updated” date.

Your continued use of the website or Services after such changes constitutes acceptance of the updated Terms.

16. Contact Information

For questions regarding these Terms, please contact us at:Email: support@zehenai.com